Online Store Policies

1. Refunds and Returns

We accept returns on BioStrat Formulations directly purchased from this website www.biostrat.ca. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment where a 20% restocking fee may apply.

Only regular priced items may be refunded. Sale items are non-refundable.

To follow-up on the status of your return, please contact us at [email protected] .

2. Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at [email protected] and include your full name, telephone number and address, along with details of the product and the defect.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

3. Shipping

To return the item you purchased, please mail it to the  Highview Terrace, Nanaimo, BC address showing on your invoice, along with a copy of your invoice.

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you.

You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.